Isis Prior
MBA, MEd, CSM
Strategic and human-centered People Operations Leader with over 15 years of experience in organizational development, labor relations, and inclusive experience design. Proven ability to architect and execute large-scale initiatives—from global onboarding for 32,000 employees to leading executive labor negotiations. By expertly blending behavioral science, servant leadership, and data-driven strategy, I build systems that drive measurable impact and sustainable culture change. A collaborative partner and mentor, I thrive in leading high-stakes projects across multinational teams, ensuring excellence, accessibility, and empathy for a global workforce.
PROFESSIONAL EXPERIENCE
2025- Present
Team Lead, Global Strategy & Operational Design (Operations, Instructional Design)
BetMGM | Jersey City, NJ
Industry: iGaming | SaaS
Key Accomplishments
-
Operational Scale: Built a team "Success Notebook" of SOPs for SharePoint, Scorebuddy, and Vyond, ensuring 100% role alignment across global time zones.
-
Team Transformation: Successfully upskilled a multinational team of IDs in advanced adult learning theory and accessibility standards through a weekly virtual "Design Lab."
-
High-Velocity Delivery: Maintained a 100% project success rate while managing a 12-hour time-zone gap between US and Philippine-based designers.
Responsibilities
-
Directly manage a remote global team of instructional designers, overseeing performance goal setting, development conversations, and payroll.
-
Partner with Workforce Management (WFM) to align training delivery timelines with staffing volume requirements.
-
Administer the Scorebuddy LMS and maintain the enterprise Knowledge Base on SharePoint.
Core Competencies & Tech Skills
-
Competencies: Global Team Leadership, Agile Project Management, Performance Coaching, SOP Development.
-
Tech: Scorebuddy LMS, Vyond (AI Video), SharePoint Architecture, Canva.
2025- Present
OD Professional & Digital Transformation Lead
University Hospitals | Shaker Heights, Ohio
Industry: Healthcare
Key Accomplishments
-
Digital Transformation: Re-architected the Day 1 Orientation into a branded "talk show" format for 32,000 caregivers, resulting in a 96% satisfaction rating.
-
Behavioral Impact: Designed a "Navigating Difficult Conversations" module that drove a 10% decrease in HR write-ups through targeted soft-skill intervention.
-
Resource Optimization: Boosted autonomous learning resource utilization by 32% through a redesigned SharePoint portal and targeted internal communications.
Responsibilities
-
Act as Senior Instructional Designer for all cohort branding, graphics, and interactive slide decks.
-
Execute large-scale New Employee Orientations (25–300 attendees) multiple times per year.
-
Conduct deep-dive qualitative research (interviews with 25 HRBPs and 500+ leaders) to identify organizational pain points.
Core Competencies & Tech Skills
-
Competencies: Human-Centered Design (HCD), Qualitative Research, Stakeholder Management, VILT Facilitation.
-
Tech: Cornerstone LMS, Articulate Rise/Storyline, Camtasia, Vyond, Canva.
2024-2025
CX Training Coordinator (Sales & Customer Experience)
JELD-WEN | Charlotte, NC
Industry: Manufacturing | Building Materials
Key Accomplishments
-
Digital Transformation: Re-architected the Day 1 Orientation into a branded "talk show" format for 32,000 caregivers, resulting in a 96% satisfaction rating.
-
Behavioral Impact: Designed a "Navigating Difficult Conversations" module that drove a 10% decrease in HR write-ups through targeted soft-skill intervention.
-
Resource Optimization: Boosted autonomous learning resource utilization by 32% through a redesigned SharePoint portal and targeted internal communications.
Responsibilities
-
Act as Senior Instructional Designer for all cohort branding, graphics, and interactive slide decks.
-
Execute large-scale New Employee Orientations (25–300 attendees) multiple times per year.
-
Conduct deep-dive qualitative research (interviews with 25 HRBPs and 500+ leaders) to identify organizational pain points.
Core Competencies & Tech Skills
-
Competencies: Human-Centered Design (HCD), Qualitative Research, Stakeholder Management, VILT Facilitation.
-
Tech: Cornerstone LMS, Articulate Rise/Storyline, Camtasia, Vyond, Canva.
2017
Curriculum Development Consultant
University of Arkansas Medical School (UAMS), Department of Biomedical Informatic | Little Rock, AR
Industry: Healthcare | Higher Education
Key Accomplishments
-
Program Architecture: Designed the "Skeleton" for one of the only Biomedical Informatics Master's programs in the US using Backward Design.
-
Systemic Efficiency: Improved the curriculum team’s development speed by 80% through structured SME collaboration frameworks.
-
Sustainability: The framework created in 2017 now supports a full ecosystem including an MS, PhD, and Clinical Fellowship.
Responsibilities
-
Facilitated high-level strategy sessions with PhD-level Subject Matter Experts (SMEs) to define program strands and thesis requirements.
-
Oversaw the initial implementation of the Blackboard LMS for the graduate department.
Core Competencies & Tech Skills
-
Competencies: Backward Design, Graduate Curriculum Mapping, SME Orchestration.
-
Tech: Blackboard LMS.
2007-2023
Curriculum Developer | Program Manager | Co-President of the FPEA Union
Fairview Park School District | Fairview Park, Ohio
Industry: Education
Key Accomplishments
-
Product-Market Fit: Conceived and scaled the "Junior Experience" program, which was later adopted as a State of Ohio graduation requirement.
-
Academic Excellence: Achieved an AP English pass rate 12% higher than the national average.
-
Leadership & Advocacy: Served as Co-President of the FPEA, leading contract negotiations for 115 staff members and managing high-stakes conflict resolution.
Responsibilities
-
Managed the end-to-end lifecycle of college-and-career readiness programs for 1,000+ students.
-
Acted as a Technology Coach, mentoring 5+ early-career educators in instructional strategy.
-
Designed inclusion-focused ELA curricula that achieved an 80% pass rate for students with IEP/504 plans.
Core Competencies & Tech Skills
-
Competencies: Union Leadership, Labor Negotiations, Data-Driven Instruction, Adaptive Design (ADA/WCAG).
-
Tech: Google Workspace, Zoom, National LMS distribution systems.
2019- Present
Closet Design & Sales Specialist
The Container Store | Beachwood, Ohio
Industry: Consumer Home Goods | Organization
Key Accomplishments
-
Revenue Generation: Ranked 2nd in closet design sales for part-time associates, generating $57,000 in a single year.
-
Growth Mentorship: Accelerated the "ramp-up" period for 5 new associates by 5% through peer coaching on sales psychology.
Responsibilities
-
Conduct complex needs assessments to uncover customer "pain points" and design custom storage solutions.
-
Manage customer lifecycle and follow-ups through Salesforce.
Core Competencies & Tech Skills
-
Competencies: Consultative Sales, Needs Assessment, Client Relationship Management.
-
Tech: Salesforce CRM, Proprietary Design Software.
EDUCATION
2025
Cleveland State University, Cleveland, Ohio
MEd in Professional Education
A versatile professional education specialization that prepares individuals for careers in training and development, human resources, and organizational development by focusing on instructional design and program management.
2025
Ashland University, Ashland, Ohio
MBA in Human Resource Management & Digital Marketing
A comprehensive MBA specialization in HR, focused on creating and evaluating strategic initiatives in talent management, training, rewards, and labor relations.
This specialization offers a strategic and practical foundation in digital marketing, with hands-on experience in social media, mobile marketing, PPC, and SEO, to drive successful campaigns and measurable results.
2017
University of Toledo, Toledo, Ohio
EdS in Curriculum & Instruction (focus: English)
An advanced post-master's program that provides an emphasis on instructional leadership, curriculum design, and supervision, culminating in a hands-on practicum experience to prepare for roles such as a curriculum or assessment specialist.
2011
Cleveland State University, Cleveland, Ohio
MA in Educational Technology
1998
University of Pittsburgh, Pittsburgh, PA
BA in French and English Composition
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
2025
Generative AI as a Learning Design Partner Specialization
University of Michigan
2025
Master Instructional Designer
Association for Talent Development (ATD)
2025
Certified Scrum Master
Scrum Alliance
2024
Instructional Design Certification
Association for Talent Development (ATD)
2024
DEI in Talent Development Certfication
Association for Talent Development (ATD)
2024
Learning Technology Certification
Association for Talent Development (ATD)
2022
Specialization in User Experience Research & Design
University of Michigan
2022